Pharmacy Services

How to Fill a New Prescription

Written, verbal, faxed, and electronic prescriptions from licensed physicians are accepted. You may also call us and request that we contact your physician to obtain a new prescription or mail us your written prescription. Most specialty medications require a prior authorization that is decided by your insurance plan. If necessary, we will begin working with your provider on the prior authorization immediately after receiving your prescription and insurance information. Once a medication has been approved and we have confirmed delivery, it is generally shipped within 24 hours.

Ordering Refills

A refill may be ordered by calling us during normal business hours or by leaving a voice mail after-hours. To avoid a break in therapy, please request a refill at least 2 days before you will be out of medication.

We also monitor your refill status and a staff member will call you to perform a reassessment approximately one week before your next refill is due. This call serves as an opportunity to discuss how you are currently taking the medication; any adverse reactions; general questions or concerns; assess response to therapy; learn of recent hospitalizations or new conditions; and address any changes to other medications or questions you may have.

Insurance, Claims & Payment Policy

Ganse Apothecary Inc. accepts Medicare Part D, Pennsylvania Medical Assistance, and Commercial (private) prescription insurance plans. The Specialty Pharmacy is specifically designed to provide pharmacy services to patients whose prescription insurance plan requires an accredited specialty pharmacy.

We will bill your insurance company for you. However, you may still have to pay a portion of the cost in the form of a deductible, co-insurance, or co-payment.

You have the right to know the cost of your medication. We will notify you of any medication charges before delivery which you may refuse, or alert us of any financial hardships. Additionally, if Ganse Apothecary is considered an out of network pharmacy by your prescription insurance plan, we will provide to you in writing the medication cost.

If for any reason you owe a balance it will need to be paid within the specified timeframe on your billing statement. Billing statements are delivered monthly to your billing address on file. Please contact us if you do not wish to receive a billing statement and would like to setup a different method of payment. We accept personal checks, money orders, and credit cards (Visa, MasterCard, American Express and Discover).

Delivery of Your Specialty Medications

We will coordinate the delivery of your specialty medication to your home, the prescriber's office, or an approved alternate location. Medications are packaged and shipped in a manner according to current best practices and manufacturer guidelines. Employees are also trained to meet the shipping requirements of medications requiring refrigeration or special handling.

We encourage that either yourself, or a designee, is available to receive your shipment. Please notify us immediately if there is a change which would not allow someone to be present so that we may make alternate plans.

Upon receipt, please inspect the package and medication and notify us immediately of any damage or concerns you have including if you believe a medication error may have occurred. If receiving from a mail courier (UPS, FedEx, USPS) please sign the prescription manifest in your package and mail back to us using the provided pre-paid, self-addressed envelope.

Medication Order Status & Delays

Please call us at any time to check the status of your prescription. If your delivery is delayed, a team member will call to notify you. In the case of delayed or lost shipments, we will take all necessary steps to ensure you have enough medication available until you can receive the delivery.