355 W. King St., Lancaster, PA 17603

Frequently Asked Questions

  • Q. What is a specialty pharmacy?

    A. A specialty pharmacy provides a variety of medications that can be infused, injected, applied topically, or taken orally. Specialty medications can involve complex care or administration, require special storage and handling, are generally expensive, and may not be readily available at your local pharmacy. Sometimes, these medications have side effects that require ongoing monitoring by physicians or pharmacists. Ganse Apothecary focuses on providing these medications while offering excellent customer service and clinical support to you and your health care team.

  • Q. How important is it to take all of my medication?

    A. Following your prescriber’s instructions for both the amount of the medication you should take and the length of time you should take it is the best thing you can do to ensure a successful course of treatment. We understand that some medications may have unpleasant side effects or may be difficult to administer. Therefore, our pharmacists are available to offer practical advice about dealing with these issues and will contact your prescriber about the medical management of these side effects if necessary.

  • Q. How long does it take to receive my medication?

    A. For new prescriptions, medications are usually shipped within 24 hours after we receive your prescription, insurance approval, and speak with the patient (or designee) to coordinate the delivery. For refill prescriptions, delivery will be coordinated to ensure the medication is received before your current supply is finished. We will inform you and arrange for any additional supplies that you may need for administering your medication.

  • Q. What if I have questions about my medications and want to access a Ganse Apothecary representative?

    A. Please call 717.394.5671 during normal business hours, Monday thru Friday 8:00 AM to 5:00 PM (E.S.T.), and select option 3 for the Specialty Pharmacy. If outside of business hours, a licensed pharmacist is available 24 hours a day, 7 days a week, for any urgent needs related to your medication. If you need a pharmacist after normal business hours, please call 717.394.5671 and select option 5 to reach the on-call pharmacist.

Pharmacist On-Call 24/7/365

717-394-5671 (option 3) or 1-888-435-6999